Technical Support

Technical Support Managed Services

Our remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and overall performance reporting. Your Information technology infrastructure will be remotely monitored 24/7 by our state of the art IT Support service monitoring tools with the benefits being:

Maximize network uptime: Proactive monitoring and alerting allows you to resolve issues prior to failure;
Increase network security: Integration with leading anti-virus providers, patch management, security auditing, alerting and reporting;
Improved technological performance: Analyse trends to identify performance issues and upgrade requirements;
Control your network assets: Real time asset inventory provides deep visibility into computing and network assets; and comprehensive and easy to read reporting

Along with this our technical support staff who work 24/7 offer our clients finest technical support. Nikatrice ensures that the tech staff are fully trained and kept up-to-date with technological updates and enhancements allowing them to stay ahead of time!