IT Support

Nikatrice provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. Our approach is to prevent problems before they happen. Our support options include the following elements:

Server Monitoring & Alerting:

In addition to overall performance reporting, we provide proactive alerts to offer early warning of potential system failures and resource utilisation issues, just another part of our total IT SUPPORT offering.

Pro-active Support:

We place utmost priority in proactively managing your servers and workstations/laptops. Our proactive support measures include:

• Automated and manual server maintenance and automated PC support
• Asset tracking
• Patch and Security Management

Re-active Support cover and escalation:

Our reactive IT support options for in-house IT departments are designed for cover and escalation. We will firstly attempt to resolve the problem remotely and then send an IT Support agent to your site. Reponse and resolution times are within stipulated SLA time frames. The main support services are:

• Re-active server support
• Re-active workstation support
• Re-active mobile user support

Infrastructure Design and Consulting Support:

By gaining an in-depth understanding of your needs, Nikatrice can assist you in maximising your IT investment.